Category Archives: South West Trains

Oyster card top-ups & season tickets withdrawn at Wimbledon Station

Wimbledon’s Liberal Democrats and London Assembly Member Caroline Pidgeon have been asking questions about South West Train’s decision to withdraw the availability of Oyster card top-ups and season tickets at Wimbledon Station ticket office.


South West Train’s July customer update

Just received South West Train’s latest Customer update – below.

Since our last Customer Update we’ve been working hard to improve your railway experience in every way possible. During April and May we delivered one of the best punctuality rates in the country, invested heavily in major improvement schemes and reduced incident recovery time by 11%.  You can read all about the improvements and ongoing work we’re doing here.

Read the rest of this entry

Wimbledon Station’s new Stag

Merton’s Mayor unveils the Stag, along with artist Isabelle Southward.

A a contemporary sculpture of a Stag, made from steel, has been unveiled today outside Wimbledon Station.

The Stag, at its highest point, will stand approximately 3 metres high and 3 metres in length.

The design was produced by local artist, Isabelle Southwood.

The sculpture was commissioned by Merton Council, Transport for London, South West Trains and Network Rail

What do people think? Commentary on the Council’s Facebook page hasn’t all been positive.

Wimbledon Station waiting rooms

Currently being refurbished. Means there’s temporarily no books in the Book Swap!

In the meantime, catch up with Book Swaps for London to see how getting book swaps in London’s train and tube stations is going.

Blue badge bays at Wimbledon Station

As part of the recent works on Wimbledon Station forecourt as part of Destination Wimbledon, there are now two disabled  (blue badge) parking bays on the slip road by the taxi rank.

However, it’s not at all clear how residents can access these. If one drives into the slip road from Alexandra Road, there are signs saying that the taxi rank/slip road is not accessible to the public and also, the taxis in the rank are often blocking the way through to the disabled parking bays.

We asked Merton Council about this, and they said:

1) The road is open to people wishing to use the blue badge bays.
2) The taxis should not be ranking on the right hand side of the road. The road belongs to Network Rail and is the responsibility of South West Trains (SWT) as the station operator although because the Council has been involved in the station forecourt redevelopment we have sent letters to the taxi drivers and also paid for signs to be erected to tell them not to rank on the right. However we have no powers of enforcement and as such the matter relies on SWT rather than the council.

I am sorry that I cannot provide a solution but we are pressing SWT to increase their enforcement of the restrictions on the Service Road and to remind Taxi drivers that the road is private and that they can impose controls on access to that road for taxis.

Given that the Council just seem to be throwing up their hands in despair about this, we are seeking a meeting with SWT to discuss what they can do.

Foul state of lifts at Wimbledon Station

Merton Council and South West Trains (SWT) were very keen to respond to criticism about difficulties caused by the new station forecourt design.

Residents had written into the local paper to complain about access to the station for those with mobility issues. However, in terms of accessibility, if you can’t use stairs the station platforms are only accessible via rather horrible lifts. Read the rest of this entry

“Fix My Transport”

The people behind website, Fix My Street, My Society have launched a new site – Fix My Transport.

Fix My Transport aims to make reporting public transport problems as easy as reporting pot-holes and broken street lights is on Fix My Street.

Problem issues can be outlined on the site, which will then work out who is responsible for the station, stop, bus, train, tram or ferry complained about, and forward your message straight to them. The site also allows other individuals to sign up to “support” your query, and get email updates on progress.

The lack of transparency over who is responsible for maintaining transport land is something we’ve long campaigned on (see for example, London Lib Dems’ 5 point plan to end Merton’s messy train land) and so this is a welcome development. However, at the moment with regards to trains you can only report problems at specific stations, or along specific routes – you can’t use the site to report issues to Network Rail, who are responsible for most of the trackside embankments and property (meaning we can’t use it to report the awful state of Wimbledon Chase bridge). We’ve been in touch with them about this already.

The awful state of the lifts at Wimbledon Station has already been reported – here and here!

Merton Council & SWT hit back over station forecourt access criticism

Following criticism about the new layout for Wimbledon Station forecourt, Merton Council and South West Trains have issued a response.

Councillor Andrew Judge (Labour Cabinet Member for environmental sustainability and regeneration), and Jake Kelly (Customer Services Director, SWT) write in the Wimbledon Guardian:

Letters printed recently in Your say suggest [sic] Merton Council and South West Trains have undertaken the Wimbledon Station upgrade without considering the need of those with access difficulties – this is far from the case.

Read the rest of this entry

An apology from South West Trains

Yesterday morning, SWT employees were handing out an Open Letter from Richard O’Brein, Route Managing Director, which discusses the two major incidents on the line into Waterloo on Monday and Thursday last week.

South West Trains passengers face delay on Oyster top-up

Caroline Pidgeon (centre) discusses local transport issues with cllrs Iain Dysart & Mary-Jane Jeanes

Assembly Member Caroline Pidgeon (centre) discusses local transport issues with cllrs Iain Dysart & Mary-Jane Jeanes

South West Train passengers may still have to wait many more months before they can finally obtain Oyster top-up from station ticket machines in the London area, Caroline Pidgeon AM, Leader of the Liberal Democrat London Assembly Group, has been informed.

Caroline has the full story on her website.

The Evening Standard also covers it here.