South West Train’s July customer update
Just received South West Train’s latest Customer update – below.
Since our last Customer Update we’ve been working hard to improve your railway experience in every way possible. During April and May we delivered one of the best punctuality rates in the country, invested heavily in major improvement schemes and reduced incident recovery time by 11%. You can read all about the improvements and ongoing work we’re doing here.
Improving your railway – highlights:
Getting you onboard: As part of a £120 million programme in partnership with the Department of Transport we’re increasing capacity across our busiest routes. From late summer, we’re starting the roll-out of 108 additional carriages across our network, enabling us to provide a 10-car railway on some of our most popular commuter routes. Watch Managing Director, Tim Shoveller, talk about our capacity plans.
Keeping you moving: We’re committed to providing our passengers with a better service during periods of disruption. Since its launch in March, our new Emergency Intervention Unit has responded to a total of 235 incidents on the network – significantly reducing delay times. In addition we’re starting new initiatives at some of our busiest stations, including Wimbledon and Clapham Junction to improve your journey.
Keeping our trains moving: This year, we’re spending £360 million on maintenance, infrastructure and enhancements to ensure we deliver a consistently reliable train service. We’ll be improving signalling across our network by commissioning two new signaling systems and targeting specific points to reduce disruptions. We are also improving our tracks to deal with delays caused by the impact of weather. The work being undertaken is part of a continual programme, designed to make our network better and to continually improve your experience with us at South West Trains – both today and in the future.
South West Trains Team